How to track and recover buyers in "My Leads"
When you run an online business, not everyone who clicks on your items will message you instantly. Sometimes, a buyer genuinely wants your product but gets distracted by a class lecture, a slow network loading screen, or a phone call right when they click "Contact Seller."
Traditional websites let those interested buyers vanish forever. On Zealock, we capture that customer interest so you can monitor your prospective buyers, reach back out to them, and convert missed clicks into cold hard cash.
Why "My Leads" is Your Selling Powerhouse
The My Leads page does not just show total counts—it acts as your business recovery desk. It tracks potential buyers who took the qualifying action of attempting to contact your storefront or dropping a product into a consideration state, giving you a second chance to close the sale.
Instead of waiting for your phone to ring, you can proactively check who has been eyeing your stock and reach out to them directly with a friendly follow-up text.
Note: This tracking tool is a premium data feature. It is available exclusively to vendors on an active Starter Plan (₦2,000/mo) or Growth Plan (₦7,000/mo). If you are on the basic free tier, this page remains locked.
Step-by-Step: How to Recover Lost Customers
Step 1: Open the Page
Log into your business dashboard at zealock.com/dashboard and click on My Leads in the sidebar.
Step 2: Spot the Intent Records
You will see a clean, simplified table layout listing every buyer who showed interest in your items. Pay close attention to:
The Product: Exactly what item they clicked on.
Buyer Info: Their phone number or contact links.
Timestamp: Knowing exactly when they browsed your shop row helps you follow up while the item is still fresh in their mind.
Step 3: Send a Casual Follow-Up Text
Do not be pushy or sound like a robot. Treat them like a customer browsing your campus physical store who just stepped away for a moment. Tap their contact button to jump directly into a WhatsApp chat and drop a plain, human text message.
High-Converting Templates You Can Copy and Paste:
Example 1 (For an item dropped in an Ad Bucket campaign):
"Hey! I saw you were checking out my Oversized Vintage Hoodie from the Friday Campus Thrift Bucket on Zealock today. Just wanted to let you know it's still available for UNILAG delivery tomorrow if you want it! Let me know so I can lock it down for you."
Example 2 (For a high-demand tech item):
"Yo! Love your energy. Spotting that you clicked on my UK-Used HP Laptop earlier on Zealock. Network can be funny sometimes, so I wanted to see if you had any quick questions about the battery life or specs before someone else grabs it?"
Pro-Tips for Turning Clicks into Closed Deals
Follow Up Within 24 Hours: High-intent traffic cools down fast. If a student checks out your store row on a Thursday night, texting them on Friday morning yields the highest acceptance rates.
Offer a Limited-Time Scarcity Hook: If they are hesitating, use real campus scarcity to push them over the line. Remind them that stock drops are limited: "I have exactly 1 slot left for hostel delivery today before my rider leaves."
Keep an Eye on Your Overview Analytics: If your main dashboard overview shows your total views are high but your completed messages are dropping, dive straight into the My Leads section to recover those drifting buyers!