I’m Not Receiving My OTP
If you are trying to sign up or log in and you aren’t seeing your verification code (OTP), don't panic. It is usually a simple network or phone setting issue.
Here is how to fix it in under 2 minutes:
1. Check for Network Delays
Sometimes, your network provider experiences temporary congestion.
Wait for 60 seconds: Don't request the code multiple times immediately. Multiple requests can confuse the system and cause further delays.
Refresh your signal: Toggle your phone’s Airplane Mode on and off. This forces your phone to reconnect to the nearest cell tower, which often pushes stuck SMS messages through.
2. Check Your Phone Settings
Check your Block List: Ensure you haven't accidentally blocked the sender or set your phone to "Do Not Disturb" (DND) or "Spam Filter" mode for unknown numbers.
Check your Message Inbox: Sometimes, OTPs are automatically filed into a "Spam" or "Promotions" folder in your messaging app. Search your inbox for "Zealock."
3. Still Nothing? Do This:
If you have waited and tried the steps above:
Restart your phone: A simple reboot clears temporary connection glitches.
Request a new code: After 2 minutes, go back to the app and click "Resend OTP"
Contact Support: f you have waited and tried the steps above without success, we are here to help. You can open a direct support chat with our team immediately:
Pro-Tip: Make sure the phone number you entered is exactly correct, including the country code (e.g., +234 for Nigeria) if required. A single wrong digit is the most common reason OTPs never arrive!