How to respond to a customer inquiry on WhatsApp
Getting an inquiry on WhatsApp is the most important step in turning a lead into a sale. A fast, professional response can make all the difference.
Here's how to make the most of every customer message you receive from Zealock.
1. Respond Quickly and Professionally
The first few minutes after a customer reaches out are critical.
Respond immediately. The faster you respond, the more likely you are to close the sale.
Be welcoming. You can set up an automatic greeting message on your WhatsApp Business account to welcome customers instantly. This ensures a friendly and professional start to every conversation. Here's a guide to setting up your greeting message.
Use your business profile. Since the customer is reaching out to your WhatsApp Business number, your professional profile details (like your business name and address) will already be visible. This builds trust from the very first message.
2. Answer Their Question and Go a Step Further
Once you know what they're looking for, answer their question directly, but also be ready to provide more value.
Provide the details. If they ask about the price or availability, answer their question clearly and quickly.
Share more information. This is your chance to shine. Offer to share your full catalog, show other items in your stock, or tell them about your delivery options. This gives the customer more reasons to buy from you.
3. Close the Sale
Don't let the conversation end without a clear next step.
Offer a solution. Ask them a question that moves the conversation towards a purchase. For example, "Would you like me to reserve that for you?" or "How would you like to receive your delivery?"
Provide payment options. Be ready to share your preferred payment methods, whether it's a bank transfer, cash on delivery, or a payment link.
Important to Know
Your sales are your own. Because deals are closed privately on WhatsApp, we do not collect any commission from your sales.
A buyer might not always tell you they found you on Zealock, but we still track every inquiry for you. You can visit your dashboard to see how many people have contacted you and which of your items are making them reach out. This valuable data helps you prioritize and improve your strategy to get more sales.