What to do if a seller doesn't respond

A non-responsive seller can be frustrating, especially when you're ready to buy. Since all communications happen directly on WhatsApp, here’s what you can do to get the information you need and find your item.

1. Be Patient and Send a Follow-Up

Sellers are independent business owners and may be busy or temporarily away from their phone. If you haven't heard back, give them a little time—we recommend waiting at least a few hours.

If you still don't get a response, send a polite follow-up message to gently remind them. A simple message like, "Hi, just checking to see if you received my message about the [Item Name]?" is a great way to restart the conversation.

2. Explore Other Options

If you've followed up and still can't get a response, it's best to move on and look for a different seller. Zealock has a large marketplace with many options.

Simply perform a new search for the item you're looking for and select another seller. This ensures you can continue your shopping journey and find what you need without delay.

Remember:

Your conversations are direct and private, so Zealock cannot see your messages or intervene on your behalf. This is why it's important to be patient and know that you always have the option to find another great deal from a different seller on the platform.